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1.1 Unless credit terms have been agreed in writing, payment is required in full on the date of issue of invoice. Invoices may be paid with cash, cheque or postal order payable to Sharp Images. Pro-forma invoices must be paid in full before the order can be released.
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1.2 All goods supplied and invoiced remain the property of Sharp Images until paid for in full.
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2.1 Details of current charges for goods & services are available on request.
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2.2 A labour charge of one hour is levied for examination, testing and administration of repair items returned to the customer as 'No fault found'.
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2.3 Sales items ordered incorrectly may be returned in 'as supplied' condition subject to a twenty five percent (25%) handling charge.
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3.1 Account facilities are available for schools, colleges universities and other government bodies on receipt of an official order. Bona fide trade customers may open accounts, subject to approval, by providing two trade and one banker's reference.
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3.2 All invoices must be paid by the twenty-fifth (25th) day of the month following invoice date. If the account balance exceeds the credit limit at any time, the oldest invoices must be paid immediately to restore the account to a balance not exceeding the agreed credit limit. All goods and spare parts supplied remain the property of Sharp Images until paid for in full. Sharp Images reserves the right to demand immediate full payment of outstanding invoices at any time.
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3.3 Default on payment terms will result in immediate suspension of the account facility and the full outstanding balance will become payable on demand. Failure to pay the account balance within fourteen (14) days of account suspension will result in recovery action being taken. Sharp Images reserves the right to charge interest at the rate of eight percent (8%) above the bank base rate on all unpaid invoices. Any costs incurred as a result of recovery of moneys owed by the customer to Sharp Images will be payable by the customer.
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4.1 Estimates are provided after initial examination of the equipment and where possible before carrying out any remedial work.
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4.2 Estimates do not include any unforeseen faults or faulty components not apparent at the time the equipment was initially examined. Where additional work results in an increased repair charge and the increased amount exceeds twenty percent (20%) of the original estimated cost, a revised estimate will be issued.
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4.3 Where an estimate is refused, a labour charge of one half hour will be levied to cover examination, testing and administration of the repair item.
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4.4 Estimates are normally provided by fax and must be signed by a suitably authorised person and returned before work can commence.
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4.5 Estimates are valid for 30 days. If after this period we have not been advised to proceed with repair, it will be assumed the estimate has been refused.
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4.6 If an item is found not to be repairable or is beyond economic repair, no charge will be made for examination and testing. The customer is liable for charges for collection and return delivery.
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4.7 Production of an estimate for repair does not guarantee that the item is repairable.
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5.1 Repairs are reworked free of charge in the event of failure within three months of invoice date, subject to the following limitations: liability is limited to the cost of reworking the original repair only in our own workshops; cover is not provided for physical damage, accidental or otherwise; misuse of the equipment; use of the equipment in an unsuitable application; opening of the cabinet by any person not authorised by a representative of Sharp Images; unauthorised modification or alteration to any part of the equipment; damage due to condensation or fluid ingress; use of tape head cleaning equipment not approved by Sharp Images.
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5.2 Faulty sales items may only be returned within the terms of the manufacturers’ warranty.
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5.3 An inspection charge of one half hour will be levied for repairs returned under guarantee where no fault has been found.
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5.4 Charges for collection and delivery are not included.
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6.1 All software code, documentation and product design material originated by Sharp Images or anyone acting on behalf of Sharp Images remains the property of Sharp Images and is copyright.
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6.2 Subject to specific licence agreements, no software, documentation or product originated, loaned or otherwise supplied by Sharp Images may be duplicated copied or stored in any form without the prior permission of Sharp Images.
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7.1 All offers & promotions are subject to customer accounts being managed within payment terms. Offers & Promotions are offered at the discretion of Sharp Images and may be withdrawn at any time and without notice.
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8.1 We will dispose of all equipment sent for repair which remains in our workshops after six (6) months of the job being closed and where no satisfactory response has been received from the customer. This includes but is not limited to estimated repairs where no response has been received, unpaid invoices, unpaid proforma invoices, held jobs.
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These terms of business are subject to variation from time to time. The latest terms of business are available at www.cctvservice.com.
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E&OE – ©2000 – 2003 Sharp Images – All rights reserved.
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